Terms and Conditions

Path Entertainment Group Terms and Conditions

For the sale of tickets, gift vouchers, admittance, merchandise, space hire and pre-ordered food and beverage at Gamepath Entertainment.

All Tickets are sold subject to availability and to these terms and conditions. These terms and conditions should be read prior to purchase, as purchasing a Ticket constitutes acceptance of these terms and conditions.

To assist in ensuring your safety, CCTV is in operation throughout the Attraction.

Path Entertainment Group reserves the right to refuse entry or remove any Customer from the Attraction for any reason, without a refund or readmittance. We operate a zero tolerance policy on harassment. Customers must not, under any circumstances, touch or talk to any of the staff, servers or performers in an inappropriate manner. Management retains absolute discretion to decide what is ‘inappropriate’. 

If you have access needs that have not been declared, please let our box office know via [email protected]

Saw: Escape Experience London

1. Definitions

1.1 ‘Ticket’ means any item, tangible, or intangible, which confers the right to attend the game experience

1.2 ‘Customer’ includes both the person who purchased, or intends to purchase, Tickets, a gift voucher, merchandise, and pre-ordered food and beverage those within their party who are attending the Event, each of whom must possess a valid Ticket.

1.3 ‘Attraction’ means any location where the Experience is being held and representatives of this location including but not limited to the management, security, front of house and box office teams.

1.4 ‘Experience’ means any entertainment Experience or performance occurring at the Attraction in respect of which Tickets are sold.

1.5 ‘Promoter’ means the entity which is staging/producing the Event, which may be different to the Attraction.

1.6 ‘E-ticket’ means the delivery method by which PDF Tickets are emailed to the Customer.

2. Tickets & Admittance 

2.1 A valid Ticket must be produced by each Customer to gain entrance to any Experience. The Ticket must be retained by the Customer whilst in the Attraction and be made available for inspection if requested by the Attraction staff. Failure to produce a valid Ticket may result in a customer being removed from the Attraction.

2.2 It is the Customer’s responsibility to contact the Attraction if Tickets are lost, stolen, destroyed or damaged. Replacement Tickets may be issued at the discretion of the Attraction for certain Experiences, but it is not possible to issue replacement Tickets for all Experiences , e.g., where there is a possibility that the licensed capacity of the Attraction may be compromised. Additional security steps may be required if duplicates are to be issued.

2.3 It is the Customer’s responsibility to check all the details on their Tickets. Path Entertainment Group will make reasonable endeavours to correct mistakes if brought to the attention of the Attraction’s Box Office team prior to the Experience for which the Ticket is valid. However, it may not always be possible to correct mistakes.

2.4 In certain circumstances, an Experience may need to be cancelled. The Attraction will endeavour to contact all Customers in this event. However, please note that it is the Customer’s responsibility to ascertain whether an Experience has been cancelled or rescheduled

In the event of a cancellation, Path Entertainment Group will not be responsible for costs for accommodation, travel or subsistence.

3. Conditions of Admission 

3.1 Path Entertainment Group reserves the right to refuse admission to a Customer, or to eject them from the Attraction at any point, if in the Attraction’s reasonable opinion the Customer: is acting in a threatening or aggressive manner; uses threatening, abusive or insulting language; appears to be under the influence of alcohol and/or drugs; may be a risk to the safety of Attraction staff, performers or other visitors; may detract from the enjoyment of other Customers; fails, when required, to produce proof of identity, age or entitlement to a third party Ticket; fails to comply with instructions given by the Attraction’s staff; or is found to be in breach of these terms and conditions or statutory law. No refunds will be given to Customers who are refused entry or ejected due to their behaviour as suggested in, but not limited to, the examples shown above.

3.2 The Attraction will endeavour to admit latecomers at the first suitable opportunity, which may be at an alternative time or date. For some Experiences late admission cannot be guaranteed, and no refunds will be payable.

3.3 The Attraction reserves the right to refuse readmission to the Attraction. If Customers wish to re-enter the Attraction, they must check with the Attraction staff before they exit.

3.4 Path Entertainment Group reserves the right to conduct security searches and confiscate any item which, in the reasonable opinion of the Attraction staff, may cause danger or disruption to the Experience or other Customers, or which the performers or their representatives have specifically requested are prohibited.

3.5 The Attraction will make all reasonable efforts to forewarn Customers if stroboscopic lighting may be used in the Event. Customers with known medical conditions who may be susceptible to such lighting effects are recommended to seek further advice.

3.6 Age recommendation 16+. Anyone under 18 years must be accompanied by an Adult (18+) at all times.

3.7 Pets or animals of any nature are expressly prohibited in the Attraction (except for guide dogs, hearing dogs and registered assistance dogs) without the express prior permission of the Attraction. Customers attending the Attraction with a guide dog, hearing dog or registered assistance dog are advised to contact our Box Office ahead of their ticket date, [email protected]

Please note the Experience involves stressful moments, flashing lights, loud noises and haze effects. 

3.8 Smoking and vaping is strictly prohibited in the Attraction.

Customers will be admitted into the Attraction upon ticket check and any other safety checks that may need to be conducted, for instance, Covid pass checks.

The Experience capacity will not exceed more than 24 customers on any given timeslot to ensure safety of all customers and staff.

4. Ticket cancellations, exchanges & refunds

4.1 Tickets cannot be refunded after purchase unless the Experience is cancelled or rescheduled or accommodated to a different Experience. An accommodation change is a change which, in the Attraction’s reasonable opinion, would make the Experience materially different to the Experience that the purchasers of the Ticket could reasonably expect and would include a change to the originally purchased Experience.

4.2 Where certain experiences require a minimum attendance number, which has not been achieved, visitors may be rescheduled to another time. The Attraction team will endeavour to contact customers in advance of their ticketed time; however, this may not be possible and suitable arrangements will be made on arrival.

4.3 Refunds shall only be made to the person who purchased the Tickets and, where possible, by the same method used to purchase the Tickets. When it is not possible to refund via the same payment method the Attraction reserves the right to request additional identification or documentation to ensure the money is returned to the correct person.

4.4 In the case of a cancelled Experience, Customers will be refunded the face value of the Tickets and any associated booking fees they have paid.

4.5 In the case of a postponed/rescheduled Experience Customers will be offered alternative Tickets of the same value for the new date/time, subject to availability. Where it is not possible to offer Tickets of the same value then alternative Tickets may be offered. Should the Customer not wish to accept these Tickets then a refund can be obtained for the face value of the Tickets and any associated booking fees. To claim a refund the Tickets must be returned to the Attraction prior to the rescheduled date. The Attraction cannot be held responsible for Tickets which have been lost in transit, so Customers are recommended to use a secure form of delivery, the cost of which is non-refundable.

4.6 In rare and unforeseen circumstances, the Attraction may be required to revoke Customer’s Tickets and offer alternative Tickets for the same Experience of the equivalent value. If this is not possible, alternative Tickets may be offered and any difference in value credited or debited to the Customer as applicable and with their consent. If the Attraction cannot offer Tickets of the equivalent value, then the Customer can claim a refund of the face value of the Tickets and any associated booking fees.

4.7 The Attraction reserves the right to cancel Tickets which they reasonably suspect to have been booked fraudulently, which exceed any advertised limits on the quantity that a person/household can buy, or which they suspect to have been resold, or attempted to be resold, for financial gain. Any applicable restrictions on the quantity of Tickets that can be purchased will be made clear at the time of booking.

4.8 At the Attraction’s discretion, a waiting list may be kept for sold out Events to assist Customers who can no longer attend. The Attraction may charge an administration fee for facilitating the transfer of Tickets from one Customer to another.

5. Ticket Prices

5.1 Ticket prices are subject to change. Path Entertainment Group reserves the right to change the prices of Tickets and/or introduce discounts/special offers which cannot be retrospectively applied to Tickets already purchased.

5.2 All discounts/special offers are offered subject to availability and therefore Tickets may not be always available at all advertised prices.