FAQs

What is SAW: The Experience?

SAW: The Experience is a theatrical immersive experience combined with the thrill of escape room style challenges. Those who dare to play the game will be split into teams of up to 6 people, where you will work together to complete challenges and explore multiple rooms to test yourselves and others.

Do I need to have watched the movies to do the experience?

No, you do not need to have watched any or all of the SAW film series to participate. SAW: The Experience is enjoyable for everyone, from the ultra fans to complete novices of Jigsaw’s games.

Where is SAW: The Experience?

SAW: The Experience can be found at 1 America Square, London, EC3N 2LS. Both Tower Hill Station and Fenchurch Street Station are a 5 minutes walk away. For information on travel, please visit How To Find Us.

How long is the experience?

SAW: The Experience is approximately 70 minutes in duration. Though we recommend you arrive 10 minutes before your allocated start time. 

There is a bar at the end of the experience, so be sure to factor in time to have a well earned drink at the end…if you make it that far.

What happens when I arrive?

You will be greeted by one of our on-site security guards, who will take you into the building. You will be given the opportunity to use the toilet facilities and cloakroom cases before your experience begins. Please note, you will be required to sign a Disclaimer form on-site before your experience begins.

What happens if I am late for my booked arrival time?

Latecomers will not be admitted under any circumstances. We may be able to reschedule to later games subject to availability.

What is the difference between choosing SPIRAL and JIGSAW when booking tickets?

Please note the SPIRAL and JIGSAW routes are not based on any specific film. 

Both routes offer the same length and style of experience, where you will be faced with heartstopping and morally challenging tasks, decisions and consequences. However, the two routes differ in the locations you are taken and the challenges you face. Both have physical aspects and challenges. 

The SPIRAL route includes tight and enclosed spaces, and requires players to crawl on their hands and knees.

The JIGSAW A route is designed to be more accessible and is suitable for wheelchair users.

Due to the layout of the games, we are unable to accommodate motorised wheelchairs or buggies.

Will the experience be different if I come for a second time?

All teams begin the experience together, so if you return for a second time there will be shared elements that you will experience again. However, the SPIRAL and JIGSAW routes offer two unique journeys once Jigsaw’s game begins, so we would strongly recommend you return and try the second route to fully immerse and test yourself at SAW: The Experience. 

What do the different teams mean?

All players begin the experience together as one large group. During the experience you will be split into (up to) four teams, as displayed when booking your tickets. Teams are made up of a maximum of 6 people, and you will complete the remaining journey in your team, leaving the others behind.

Age restrictions?

SAW: The Experience is strictly 18 years and over. Please ensure you bring proof of ID with you, as ID is required in order to enter the experience. 

Any person who appears to be under the age of 18 years of age must produce on request identification bearing their photograph, date of birth, and a holographic mark. Examples of acceptable ID include photo card driving licences, passports, or proof of age cards bearing the PASS hologram, although other forms of ID which meet the criteria laid out above are also acceptable.

What should I wear to SAW: The Experience?

SAW: The Experience is a physical and immersive attraction so you should wear clothes and shoes that you feel comfortable moving around in.

Are the games physically demanding?

Some elements are physically demanding but not all elements are, so you will be able to play to your strengths amongst your team and get involved where you feel comfortable to do so. 

The SPIRAL route is physically demanding and includes enclosed spaces.

Is the experience wheelchair accessible?

he route JIGSAW A is wheelchair accessible and suitable for those less physically able. Due to the layout of the games, we are unable to accommodate motorised wheelchairs or buggies. Wheelchair users should book their tickets directly with [email protected], so we can ensure you have a comfortable and enjoyable experience. SAW: The Experience is a physical and immersive experience which includes enclosed and tight spaces, therefore we strongly recommend that wheelchair users complete the experience with a guest that can assist them where necessary. Please contact [email protected] or 020 8164 6469 to book a complimentary carer ticket. Please view our Access page for additional information, or contact us on [email protected] if you would like further information, have any questions or would like to discuss any other accessibility requirements before booking.

Can I play SAW: The Experience whilst pregnant?

Due to the physical restriction during some challenges and the intense nature of the experience, SAW: The Experience is not suitable for pregnant people

Is there a bar or area to purchase food and drink within the experience / venue?

For visitors that make it that far, the Traproom will be available at the end of the Experience, to reward players that were brave enough to complete Jigsaw’s trials. The Traproom bar is an homage to all things SAW.

The bar offers a range of bottled beer, cider, wine and premium spirits & mixers, and we highly recommend our signature Needle Cocktails.

Is there a place to store bags and coats?

Coats and small–medium sized bags can be stored in allocated team storage cases, and they are returned to you at the end of your experience. The storage cases will not be locked, contents are stored at the owner’s own risk.

Large bags and suitcases cannot be stored on site.

Can I purchase SAW: The Experience merchandise within the experience?

SAW: The Experience merchandise is available to purchase within the bar area of the experience.

Can I drink alcohol before playing SAW: The Experience?

Entry is not permitted to anyone suspected of consuming alcohol or illegal substances prior to the Experience. This is for your safety and for the safety of other customers and our staff members. Be responsible and sensible and save the celebrations for once you have survived SAW: The Experience. 

Booking Tickets

Can I buy a ticket on the door?

All tickets for SAW: The Experience must be purchased online and in advance. There is no on-site Box Office. Please visit www.sawtheexperience.com/tickets/. For any ticketing enquiries please contact [email protected] 

I would like to do the experience with a group bigger than 6 people. Can I?

Groups larger than 6 people will need to book across multiple teams. Our booking system enables you to see which team you have selected tickets for,  so you can control how your group is divided.

Will I be grouped with strangers?

Teams are made up with a maximum of 6 people. If you are booking fewer than 6 tickets then you may have other players in your team. If you would like to be in a team with people you know exclusively, you will need to purchase all 6 tickets to secure your full team. 

There are moments within the experience where all four teams are together.

How do I book so I’m guaranteed not to mix with strangers?

If you would like to be in a team with people you know exclusively, you will need to purchase all 6 tickets to secure your full team. 

There are moments within the experience where all teams are together. If you would like to exclusively book all four teams to have a fully personal and intimate experience please email [email protected]

Are there carer tickets available?

Carer tickets are available but limited to 2 per time slot. Carers will participate in the experience as part of the 24 players. Please contact [email protected] or 020 8164 6469 to book carer tickets.

Can I add extra players to my team after booking?

If you would like to add additional players to your team please contact [email protected] and they will assist your request where possible.

Can I buy Gift Vouchers? 

Not yet, but you will be able to soon. For updates on our Gift Vouchers, be sure to join our Mailing List. 

For any additional questions and information please email [email protected]